Monitoring Amazon Seller Feedback Consistency with SellerMagnetAPI
In the competitive landscape of Amazon, seller feedback is a critical indicator of trust and reliability. Consistently positive feedback can boost sales, while negative feedback can deter potential customers. Monitoring this feedback meticulously is crucial for maintaining a competitive edge. SellerMagnet API provides an enterprise-grade solution for Amazon data analysis, enabling businesses and market analysts to track and analyze seller feedback consistency effectively.
Why Monitor Seller Feedback?
- Reputation Management: Understand how customers perceive your brand.
- Competitive Analysis: Gauge the performance of competitors based on their feedback.
- Performance Tracking: Identify areas for improvement in customer service and product quality.
Leveraging SellerMagnetAPI for Feedback Analysis
SellerMagnetAPI offers powerful tools to monitor and analyze seller feedback. Here’s how you can use it:
1. Fetching Seller Reviews
Use the Amazon Seller Review endpoint to retrieve detailed review information for a specific seller. This includes recent reviews and overall feedback metrics.
curl --location --request GET 'https://sellermagnet-api.com/amazon-seller-review?sellerId=A1B2C3D4E5F6G7&marketplaceId=A1PA6795UKMFR9&api_key=YOUR_API_KEY'
Example Response:
{
"data": {
"marketplace": {
"ATVPDKIKX0DER": {
"last5Reviews": [
{
"dateRated": "By gary kraus on June 5, 2025.",
"reviewText": "great",
"starRating": "5 out of 5 stars"
},
{
"dateRated": "By Amazon Customer on June 5, 2025.",
"reviewText": "Ok",
"starRating": "5 out of 5 stars"
},
{
"dateRated": "By Graciela Casta\u00f1eda on May 21, 2025.",
"reviewText": "Excelente",
"starRating": "5 out of 5 stars"
}
],
"sellerFeedback": {
"30": {
"rating": "3.3",
"reviewsCount": "7"
},
"90": {
"rating": "3.6",
"reviewsCount": "30"
},
"365": {
"rating": "3.9",
"reviewsCount": "114"
},
"lifetime": {
"rating": "4.5",
"reviewsCount": "1,535"
}
}
}
},
"sellerId": "A1CWSGXIR635I6"
},
"success": true
}
This endpoint provides the seller's feedback ratings and review counts over different time periods (30, 90, 365 days, and lifetime), along with the last 5 customer reviews.
2. Monitoring Product Statistics
The Amazon Product Statistics endpoint can also provide insights into how reviews correlate with product performance. Monitor the `productRatingHistory` and `productTotalReviews` to see trends over time.
curl --location --request GET 'https://sellermagnet-api.com/amazon-product-statistics?asin=B0CLTBHXWQ&marketplaceId=APJ6JRA9NG5V4&api_key=YOUR_API_KEY'
Example Response:
{
"data": {
"asin": "B0CLTBHXWQ",
"productTitle": "Playstation 5 Console Edizione Digital Slim",
"buyBoxPrice": 41800,
"buyBoxFulfillment": "FBM",
"buyBoxSellerIdHistory": [
[
"2025-06-14 17:08:00",
"A2I59UVTUWUFH0"
]
],
"categoryTree": [
{
"catId": 412603031,
"name": "Videogiochi"
},
{
"catId": 20904349031,
"name": "PlayStation 5"
},
{
"catId": 20904364031,
"name": "Console"
}
],
"graphs": {
"amazonAsSellerPriceHistory": "https://sellermagnet-api-webspace.s3.eu-central-1.amazonaws.com/amazon/api/charts/B0CLTBHXWQ/1749913774/B0CLTBHXWQ_amazon_price_1749913773.png",
"lowestFBAPriceHistory": "https://sellermagnet-api-webspace.s3.eu-central-1.amazonaws.com/amazon/api/charts/B0CLTBHXWQ/1749913776/B0CLTBHXWQ_fba_price_1749913773.png",
"lowestFBMPriceHistory": "https://sellermagnet-api-webspace.s3.eu-central-1.amazonaws.com/amazon/api/charts/B0CLTBHXWQ/1749913775/B0CLTBHXWQ_fbm_price_1749913773.png",
"monthlySoldHistory": "https://sellermagnet-api-webspace.s3.eu-central-1.amazonaws.com/amazon/api/charts/B0CLTBHXWQ/1749913778/B0CLTBHXWQ_monthly_sold_1749913773.png",
"productRatingHistory": "https://sellermagnet-api-webspace.s3.eu-central-1.amazonaws.com/amazon/api/charts/B0CLTBHXWQ/1749913777/B0CLTBHXWQ_rating_1749913773.png"
},
"listedSince": "2023-12-30 01:00:00",
"lowestFBAPrice": 44999,
"lowestFBMPrice": 41700,
"marketplaceId": "APJ6JRA9NG5V4",
"marketplaceNewPriceHistory": [
[
"2025-06-14",
41700
]
],
"offers": {
"A11IL2PNWYJU7H": {
"isFBA": true,
"lastUpdated": "2025-06-14 17:08:00",
"priceHistory": [
[
"2025-06-14 06:22:00",
44999,
0
]
],
"stockHistory": [
[
"2025-05-29 11:32:00",
1
]
]
},
"A12FLY25DT7QO0": {
"isFBA": false,
"lastUpdated": "2025-06-14 17:08:00",
"priceHistory": [
[
"2025-06-09 15:32:00",
41800,
0
]
],
"stockHistory": [
[
"2025-06-14 13:34:00",
49
]
]
},
"A18KSDUE00UP6J": {
"isFBA": false,
"lastUpdated": "2025-06-14 17:08:00",
"priceHistory": [
[
"2025-05-29 11:32:00",
42890,
0
]
],
"stockHistory": [
[
"2025-05-30 18:30:00",
3
]
]
}
},
"productReviewAverage": 4.7,
"productTotalReviews": 3129,
"rootCategory": {
"id": 412603031,
"name": "Videogiochi"
},
"stats": {
"amazonAsSellerPriceHistory": [
[
"2025-06-14",
44999
]
],
"buyBoxPriceHistory": [
[
"2025-06-13",
41700
]
],
"monthlySoldHistory": [
[
"2025-06",
1000
]
],
"productRatingCountHistory": [
[
"2025-06-14 15:28:00",
3129
]
],
"productRatingHistory": [
[
"2025-02-02 01:30:00",
4.7
]
],
"salesRankHistory": [
[
"2025-06-14 01:58:00",
15
]
]
}
},
"success": true
}
3. Tracking Offer Conditions
The Amazon Product Offers endpoint allows you to monitor the conditions of offers, which can indirectly reflect customer satisfaction. For example, a high number of 'Used - Like New' offers might suggest issues with the new product condition.
curl --location --request GET 'https://sellermagnet-api.com/amazon-product-offers?asin=B0CL61F39H&marketplaceId=ATVPDKIKX0DER&api_key=YOUR_API_KEY'
Example Response:
{
"data": {
"asin": "B0CL61F39H",
"buyBox": {
"condition": "New",
"deliveryDate": "2025-06-28",
"fulfillmentType": "FBA",
"inventory": 30,
"positivePercentage": 0,
"priceWithoutShipping": 499,
"sellerId": "Amazon",
"sellerName": "Amazon",
"shippingPrice": 0,
"totalPrice": 499,
"totalReviews": 0
},
"currency": {
"code": "USD",
"name": "United States Dollar",
"symbol": "$"
},
"marketplaceId": "ATVPDKIKX0DER",
"offers": [
{
"condition": "New",
"deliveryDate": "2025-06-28",
"fulfillmentType": "FBA",
"inventory": 30,
"positivePercentage": 0,
"priceWithoutShipping": 499,
"sellerId": "Amazon",
"sellerName": "Amazon",
"shippingPrice": 0,
"totalPrice": 499,
"totalReviews": 0
},
{
"condition": "Used - Very Good",
"deliveryDate": "2025-07-07",
"fulfillmentType": "FBM",
"inventory": 10,
"positivePercentage": 78,
"priceWithoutShipping": 409.99,
"sellerId": "A17J18A7XABQI9",
"sellerName": "PRICE 2 SAVE",
"shippingPrice": 0,
"totalPrice": 409.99,
"totalReviews": 6892
},
{
"condition": "Used - Good",
"deliveryDate": "2025-06-26",
"fulfillmentType": "FBM",
"inventory": 1,
"positivePercentage": 87,
"priceWithoutShipping": 409.99,
"sellerId": "A1YU28SVL05CUG",
"sellerName": "premier liquidation",
"shippingPrice": 9.84,
"totalPrice": 419.83,
"totalReviews": 1177
}
],
"productLink": "https://www.amazon.com/dp/B0CL61F39H",
"productMainImage": "https://m.media-amazon.com/images/I/31kTNmpm6vL.jpg",
"productTitle": "PlayStation\u00ae5 console (slim)"
},
"success": true
}
Practical Use Cases
- Trend Analysis: Monitor changes in seller ratings over time to detect emerging issues.
- Competitor Benchmarking: Compare your feedback scores against those of your competitors.
- Alerting System: Set up alerts for significant drops in ratings to address problems proactively.
Enhance Your Analysis with SellerMagnetAPI
By integrating SellerMagnetAPI into your business processes, you can automate the monitoring of seller feedback consistency, ensuring timely responses to customer concerns and maintaining a strong reputation on Amazon. Explore our Documentation and Code Examples to get started.
Start your journey with SellerMagnetAPI today! Try Free or Contact us to learn more about our enterprise solutions.